Effective: 22 August 2026
Contact: [email protected]
Nexza provides website, CRM, lead-capture and customer-communication services to businesses. For questions about this policy or personal data, contact [email protected].
We may collect names, business details, email addresses, telephone numbers, enquiry and appointment information, payment and subscription records, communications, website usage data, device and technical information, and information supplied by clients through onboarding or support.
Information may be provided directly by prospects, clients and their authorised users; collected through websites, forms, calendars, checkout pages and communications; or received from service providers and business clients using Nexza systems.
We use personal data to respond to enquiries, arrange calls, provide and support services, process subscriptions and payments, operate websites and CRM tools, send service communications, prevent misuse, maintain records, improve our services and comply with legal obligations.
Depending on the activity, we process data because it is necessary to take steps before or perform a contract, to comply with legal obligations, for legitimate interests such as running and improving the business and protecting systems, or with consent where required for marketing or non-essential cookies.
We may send relevant business marketing where permitted by law. Recipients can opt out at any time using the unsubscribe method provided or by contacting [email protected]. Service and transactional messages may still be sent where necessary.
We may share data with trusted providers that support hosting, CRM, communications, email, calendars, payments, analytics, security and professional services. We share only what is reasonably necessary and require providers to protect personal data. We may also disclose data where required by law or in connection with a business transfer.
Some providers may process data outside the United Kingdom. Where required, we use appropriate safeguards, such as recognised contractual protections or adequacy arrangements.
We retain personal data only for as long as reasonably necessary for the purposes described, including service delivery, support, legal, tax, accounting, dispute and security requirements. Retention periods vary by record type and contractual obligation.
We use reasonable technical and organisational measures intended to protect data from unauthorised access, loss, misuse or disclosure. No online system can be guaranteed completely secure.
Our websites may use essential cookies and, where permitted, analytics or marketing technologies. Browser settings can be used to control cookies. Where consent is legally required, non-essential cookies should not be used until consent is given.
Subject to applicable UK data-protection law, individuals may have rights to access, correct, erase or restrict personal data, object to processing, request portability, withdraw consent and complain to the Information Commissioner’s Office. To exercise a right, email [email protected]. We may need to verify identity.
Where Nexza processes personal data on behalf of a business client, that client is normally the controller and is responsible for its lawful collection, notices, consent and instructions. Requests relating to that data may need to be directed to the relevant client.
We may update this policy when our services, providers or legal obligations change. The current version and effective date will be published on this page.