Nexza Terms and Conditions

Effective: 22 August 2026
Contact: [email protected]

1. Acceptance

These Terms govern Nexza’s business-to-business website and customer-growth service. By completing checkout, the client confirms that it has authority to enter this agreement and accepts these Terms.

2. Services

Services may include website design and build, hosting, lead capture, CRM configuration, automated enquiry follow-up, missed-call text-back, review automation and reasonable support, as agreed. Any timetable depends on the client providing the required information, access and approvals.

3. Client responsibilities

The client must provide accurate content, access credentials, approvals and lawful contact data promptly. The client is responsible for its offers, statements, regulatory compliance, marketing consent, privacy notices and lawful use of the services.

4. Fees and minimum term

The fee is £195 per month, charged on a recurring basis. The initial minimum term is three months and all three monthly payments are due. The minimum term is a payment commitment and is not shortened by early cancellation, non-use or delayed client input.

5. Renewal and cancellation

After the initial three-month term, the service continues monthly until cancelled. Cancellation requires at least one full month’s written notice sent to [email protected]. Cancellation does not remove charges already due or charges falling within the notice period.

6. Failed payments and refunds

Nexza may retry failed payments, suspend services and take reasonable steps to recover unpaid sums. Fees for periods already supplied are non-refundable except where the law requires otherwise.

7. No guarantee of results

Nexza does not guarantee leads, enquiries, bookings, search rankings, revenue or any specific commercial result. Results depend on factors outside Nexza’s control, including the client’s market, offer, reputation, pricing, response times and advertising.

8. Intellectual property

The client retains ownership of materials it supplies. Nexza retains ownership of its pre-existing tools, templates, processes, software, automation logic and know-how. Bespoke deliverables transfer to the client only after all sums due are paid, while Nexza retains reusable and underlying components.

9. Third-party services

Domains, messaging, email, payment, hosting, CRM, advertising and other third-party services remain subject to their providers’ terms, availability and pricing. External fees are excluded unless expressly stated.

10. Support and changes

Nexza will provide reasonable support for the agreed service. Material redesigns, new integrations, additional pages and other out-of-scope work may be separately quoted and require written approval.

11. Confidentiality and data protection

Each party must protect the other’s confidential information and comply with applicable data-protection law. The client confirms it has a lawful basis for any personal data supplied to or processed through the service.

12. Liability

To the fullest extent permitted by law, Nexza is not liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or data. Nexza’s aggregate liability is capped at the fees paid by the client during the three months preceding the event giving rise to the claim. Nothing limits liability that cannot lawfully be limited.

13. Termination and general terms

Nexza may suspend or terminate for material breach, unlawful use or non-payment. Neither party is liable for delay caused by events beyond reasonable control. A failure to enforce a right is not a waiver. If one provision is invalid, the remainder continues. These Terms and the agreed order comprise the entire agreement. Changes must be agreed in writing. The client may not assign the agreement without written consent. Notices must be sent by email.

14. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.